Job Description:
Overview:
A CrowdStrike Resident Self-Hosted LogScale Engineer services engagement provides for dedicated assistance with the installation, configuration and integration of your CrowdStrike Falcon LogScale platform as follows:
-Defines Customer’s desired business outcomes and prioritized use-cases for Falcon LogScale
-Provides assistance architecting the Falcon LogScale platform according to standard practices
-Deploys the CrowdStrike data pipeline if included in the LogScale project
-Aligns Customer’s configuration of the Falcon LogScale platform to prioritized use-cases Service
Objectives:
CrowdStrike Resident Self-Hosted LogScale Engineer will work to determine tasks or goals on which to focus during engagement and to prioritize and re-prioritize tasks as needed throughout engagement. Successful completion of said tasks is reliant on Customer to provide needed resources, tooling, direction, etc. in a timely manner. Below are some example tasks/goals that may be applicable to your engagement.
Project Kick – Off
-Introduction to CrowdStrike Professional Services Team, processes and tools
-Review of purchased services
-Assess Customer’s readiness for CrowdStrike Resident Self-Hosted LogScale service
Planning and Installation
-Review Customer’s infrastructure and use cases.
Provide guidance on architectural standard practices and use case sequencing
Review of project scope and resource scheduling
Assist with installation of Self-Hosted Falcon LogScale
Review previous Log Management platforms and provide guidance for migrating logging strategy, access requirements, and performance requirements into a Self-Hosted Falcon LogScale environment
Provide architectural guidance and assist with configuring network and server infrastructure (on-prem) or cloud infrastructure tools and supporting resources (object storage management, Kubernetes, Helm, etc.)
Provide guidance and assist with configuration of LogScale, Kafka, and supporting components
Provide guidance and assist with authentication and access management to infrastructure and LogScale
Advise and assist with configuration of monitoring, scaling and routine sustaining activities
Assist with ongoing support needs
Advise on configurations such as:
Role-Based access controls
LogScale and Kubernetes environmental variables
JVM configuration
Kafka configuration
DR/Fault Tolerance configurations
Exporting log data via S3 and other supported methods
Assist with optional platform integrations such as:
Email configuration
HTTP Proxy Setup
Ticketing systems
Log Source Onboarding – Data Ingestion
Provide advisory support on logging strategy and configurations
Configure the CrowdStrike data pipeline
Onboard data sources into Falcon LogScale
Create and/or modify parsers to match ingested data sources
Normalize data against CrowdStrike standards Content Development
Best-effort migration of content from other previous vendors to CrowdStrike LogScale
Customization of Dashboard such as:
Dashboard properties
Dashboard parameters
Widgets
Create and configure queries, lookups, alerts, actions, and scheduled searches
Knowledge Transfer & Project Closeout Knowledge transfer discussion topics such as:
– Falcon LogScale UI
-Account management
-Data ingestion
-Repositories
-Parsers
-Dashboards
-Automation and alerts
-Packages
-Administration
-Security and authentication
-Cluster management
-Review of work performed to include sharing relevant documentation