Effective date: January 24th, 2026
Vailexa Technology, Software & SaaS LLC (“Vailexa”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://www.vailexa.com (the “Website”) or interact with our lending technology platforms, products, and services.
By accessing our Website or providing information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We collect information necessary to operate, secure, and improve our lending technology solutions and related services.
a. Information You Provide Voluntarily
Contact & Enquiry Information
Name, business email address, phone number, country/location, company name, role, and any information you submit via contact forms or direct correspondence.
Important notice:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Business & Product Enquiries
Information relating to lending use cases, technology requirements, implementation discussions, or commercial evaluations.
Careers & Talent Submissions
If applicable, CVs, employment history, professional qualifications, and related information submitted voluntarily.
b. Automatically Collected Information
When you visit our Website, we may automatically collect:
- IP address
- Browser type and version
- Device and operating system information
- Pages visited, referral URLs, and session duration
- Date and time of access
This data is collected using cookies and similar technologies (see Section 8).
2. How We Use Your Information
We use personal data for the following purposes:
- To provide, operate, and improve our lending technology products and services
- To respond to enquiries and engage in commercial or technical discussions
- To support platform security, performance, and fraud prevention
- To comply with legal, regulatory, and contractual obligations
- To communicate service-related updates
We do not sell personal data.
3. Communications & Opt-Out
Our communications are primarily operational or business-related.
Where marketing communications are sent (e.g. product updates, insights, or invitations), you may opt out at any time by:
- Using the unsubscribe link in the message, or
- Contacting us at info@vailexa.com
Opting out of marketing does not affect essential service communications.
4. Legal Bases for Processing (GDPR)
If you are located in the European Economic Area (EEA) or the UK, we process personal data under the following legal bases:
- Contractual necessity – to provide requested services or respond to enquiries
- Consent – where explicitly required (e.g. marketing or non-essential cookies)
- Legal obligation – to comply with applicable laws and regulations
- Legitimate interests – including business operations, platform security, and service improvement, balanced against your rights
5. Your Privacy Rights
a. Virginia (VCDPA)
Virginia residents may request:
- Access to personal data we hold
- Correction or deletion of personal data
- Opt-out of targeted advertising or profiling
b. California (CCPA / CPRA)
California residents have the right to:
- Know what personal information we collect and why
- Request deletion of personal information
- Correct inaccurate personal information
- Opt-out of the sale or sharing of personal data
- Limit the use of sensitive personal information
- Appoint an authorised agent to exercise these rights
c. European Union / United Kingdom (GDPR)
EU/UK residents have the right to:
- Access, rectify, or erase personal data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
Requests may be submitted to:
📧 info@vailexa.com
6. Data Sharing
We may share personal data with:
- Service providers supporting hosting, analytics, security, and operational delivery
- Professional advisers (legal, compliance, audit) where necessary
- Regulatory or law enforcement authorities when legally required
We do not sell personal information and do not share data for third-party marketing without consent.
7. International Data Transfers
Personal data may be transferred to and processed in jurisdictions outside your country of residence, including the United States.
Where required, we rely on appropriate safeguards such as:
- Standard Contractual Clauses (SCCs)
- Applicable adequacy decisions
- The EU-U.S. Data Privacy Framework
8. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Ensure Website functionality
- Analyse usage and performance
- Improve user experience
EU/UK users will be asked to provide consent before non-essential cookies are deployed. Cookies can be managed through browser settings.
9. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required by law or regulatory obligations.
10. Security
We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, or alteration.
No system, however, can be guaranteed to be 100% secure.
11. Children’s Privacy
Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
13. Contact Us
For privacy-related enquiries or to exercise your rights:
Vailexa Technology, Software & SaaS LLC
🌐 https://www.vailexa.com
📧 info@vailexa.com
EU/UK users may also contact their local Data Protection Authority.