Position Overview/Role Summary:
As a Release Manager, you will support the delivery of high-impact software releases within a cloud-based SaaS environment. This role is responsible for coordinating end-to-end release activities, ensuring alignment across engineering, operations, and business teams. You will apply program management best practices to drive successful, high-quality releases while maintaining a strong focus on customer experience, operational efficiency, and continuous improvement.
Responsibilities:
- Plan, coordinate, and execute software releases, patches, and system changes in a SaaS/cloud environment
- Develop and manage release schedules, ensuring adherence to defined processes, data standards, and integration requirements
- Identify cross-functional dependencies, risks, and impacts across multiple programs and proactively mitigate issues
- Collaborate with engineering, product, operations, and support teams to ensure smooth and stable deployments
- Communicate release plans, requirements, and risks clearly to stakeholders and partner teams
- Escalate blockers and drive resolution to keep releases on track
- Partner with customer-facing teams to translate technical updates into clear release communications
- Monitor release performance metrics and drive continuous improvement initiatives
- Support enterprise compliance environments, including regulated cloud frameworks
- Build and maintain strong cross-functional relationships across teams
Required Qualifications:
- 5+ years of experience in release management, program management, or a related role
- Experience supporting regulated cloud environments (e.g., FedRAMP Moderate or High)
- Strong project and program management skills with the ability to drive initiatives to completion
- Experience working cross-functionally with engineering, product, operations, and support teams
- Ability to identify dependencies, manage risks, and remove blockers proactively
- Strong communication skills with the ability to explain complex information clearly
- Experience managing release schedules and troubleshooting data or system integration issues
- Customer-focused mindset with the ability to balance speed, quality, and business impact
Preferred:
- Experience working in SaaS or cloud operations environments
- Familiarity with operational analytics and monitoring tools
- Exposure to scripting or query languages (e.g., Splunk Processing Language)
- Experience incorporating AI tools to improve efficiency and workflow outcomes
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)
Tools & Technologies:
- Jira, Confluence
- Slack
- Salesforce
- Airtable
- Splunk (or similar monitoring/log analysis tools)